Andrei Bazlov - COO / Head of Operations / P&L Owner

Andrei Bazlov

COO / Head of Operations / P&L Owner

COO for controlled growth in IT and digital businesses

More than 10 years in IT and digital. I own P&L, processes, and teams, helping businesses scale without losing control, margin, or quality of outcomes.

REVENUE
×5
growth over 2 years
MARGIN
44% → 53%
growth over 1 year
TEAM
×3
organizational scale-up
CLIENT SERVICE
60% → 70%
NPS / CSI growth

Where I Am Strongest

My experience is strongest in companies where growth requires a stronger operating system: margin control, capacity planning, deadlines, team management, and management cadence.

Digital Agencies and Web Studios


When the owner needs an operations leader who connects sales, delivery, client service, and project economics into a manageable system.

  • Chief Operating Officer (COO)
  • Head of Production
  • Business Unit / Department Head
  • P&L, margin and profitability
  • capacity, deadlines and service quality

IT Teams and Development


When a team needs to strengthen delivery: resource planning, roles, ownership, operating rhythm, and result control.

  • Head of Business Operations
  • Deputy COO
  • plan vs. actual control
  • team and resource management
  • organizational structure, hiring, and performance review

SaaS Products and Startups


When a product team needs operational maturity: transparent P&L, clear ownership, organizational structure, and management cadence.

  • COO / Head of Operations
  • Chief of Staff / Business Operations
  • P&L, LTV/CAC, and unit economics
  • operating standards and systematization
  • process optimization for scaling

About Me

An operations leader at the intersection of finance, product, and scaling: I connect business goals with processes, unit economics, and teams.

I grew into the COO role inside a digital agency: from internet marketing and leading functional areas to operating management across the whole company. This path gave me a practical understanding of business from two angles: from the inside — through marketing, delivery, deadlines, and outcomes; and at the management level — through finance, teams, processes, and management reporting. For the last 6 years, I worked directly with the owner, participated in strategy sessions, and reported to the board.

I also have project-based experience working with founders and startups as a temporary operations leader (Fractional COO). I help IT and product teams move from manual management to a systematic operating model: building and analyzing P&L, calculating unit economics, designing organizational structure and hiring plans, implementing management cadence, and preparing processes for the next stage of growth.

Management Style

Systematic management style: clear roles, transparent processes, objective criteria, data-driven analysis, and consistent follow-through from decision to result. DISC self-assessment results indicate a stable orientation toward accuracy, consistency and quality.
Adizes profile: PAei.

Key Achievements

The results that best reflect my management experience and operating scope.

Finance and Economics

×5 revenue 44% → 53% margin

Growth through rebuilding the operating model

I removed blind spots in profitability and connected sales, marketing, and production into one management system.

  • optimized direct costs and payroll
  • introduced project-level profitability control
  • rebalanced internal resources and contractor share
  • strengthened plan vs. actual control and decision quality

Client Service

60% → 70% NPS / CSI

Client service became more predictable

Loyalty improved through service quality, clearer communication, and regular feedback loops.

  • built a regular feedback process
  • improved predictability of deadlines and outcomes
  • made reporting clearer for clients
  • strengthened team expertise

Team and Management System

×3 team

Team scaling without losing control

The team grew without losing manageability through mentoring, role standardization, and a revised motivation system.

  • introduced grades and competency maps
  • launched KPI, 1:1s, and performance reviews
  • clarified roles and ownership zones
  • improved predictability of employee growth and development

Execution

>90% on-time delivery >85% utilization

A controlled balance between deadlines and workload

Deadlines and workload stopped depending on manual firefighting and started relying on planning and resource control.

  • improved prioritization and deadline control
  • made workload planning more transparent
  • strengthened project control and task allocation
  • introduced algorithms and process automation

Recommendations

What managers and colleagues say about me after working together through company growth and operational change.

Ilya Rusakov, CEO & Founder at impulse.guru

Ilya Rusakov

CEO & Founder

impulse.guru

"Andrei led operations and management reporting. He was responsible for budgeting, improving business processes, resource planning, and coordination with key clients, partners, and department leads."
Alexander Yakushev, Director of Client Service at impulse.guru

Alexander Yakushev

Director of Client Service

impulse.guru

"Andrei was responsible for organizing project execution from launch to release: planning budgets and scope, controlling quality and timelines, allocating workload, and coordinating cross-functional teams across departments."

Original recommendation letters in Russian are available as PDF files.

Download Resume

For quick review and discussion with HR or the hiring manager responsible for the role.

Last updated: May 2026

Get in Touch

If my profile fits your role or business need, the easiest next step is a short contact in Telegram.

You can also reach out by email or connect with me on LinkedIn.