Andrei Bazlov - COO / Head of Operations in IT and digital

Andrei Bazlov

Head of Operations in IT and digital

COO for controlled growth in IT and digital businesses

More than 10 years in IT and digital. I manage P&L, the operating model, delivery, and teams. I help businesses scale without losing financial transparency, control, or quality of outcomes.

REVENUE
×5
growth over 2 years
MARGIN
44% → 53%
growth over 1 year
TEAM
×3
team scale-up
CLIENT SERVICE
60% → 70%
NPS / CSI growth

Where I Am Strongest

My experience is strongest where the business has already grown but the operating system has not kept pace with scale: the company needs greater economic transparency, more predictable execution and resource utilization, clearer ownership, and stronger management cadence.

Digital Agencies and Web Studios


When the owner needs an operations leader who connects business economics, delivery, and client service into a manageable business system.

  • P&L, margin, and project profitability
  • Payroll, direct costs, and plan-vs-actual control
  • Client service, NPS / CSI, and client retention
  • Portfolio economics and management reporting

IT Teams and Development


When growth in team size and workload requires more predictable delivery, precise resource management, and properly structured cross-functional collaboration.

  • Delivery, timelines, and project portfolio management
  • Capacity, utilization, and resource planning
  • Cross-functional collaboration and ownership
  • Process automation, dashboards, and execution control

SaaS Products and Startups


When the product needs a more mature financial and operating model: transparent economics, a clear management rhythm, and regular management cadence.

  • P&L, cost structure, and unit economics
  • Organizational structure and ownership
  • Hiring plan, onboarding, and team operations
  • Roadmap and prioritization of operational tasks

About Me

An operations leader at the intersection of finance, processes, and team management. I connect strategy and goals with economics, the business model, and measurable outcomes.

I grew into the COO role inside a digital agency: from internet marketing and leading functional areas to operating management across the whole company. This path gave me a practical understanding of business from two angles: from the inside — through marketing, delivery, deadlines, and outcomes; and at the management level — through finance, teams, processes, and management reporting. For the last 6 years, I worked directly with the owner, participated in strategy sessions, and reported to the board.

I also have project-based experience working with founders and startups as a temporary operations leader (Fractional COO). I help IT and product teams move from manual management to a systematic operating model: building and analyzing P&L, calculating unit economics, designing organizational structure and hiring plans, implementing management cadence, and preparing processes for the next stage of growth.

Management Style

Systematic management style: clear roles, transparent processes, objective metrics, data analysis, and consistent follow-through from decisions to results. My DISC self-assessment shows a stable orientation toward accuracy, consistency, and quality.Adizes profile: PAei.

Key Achievements

The results that best reflect my management experience and operating scope.

Finance and Economics

×5 revenue44% → 53% margin

Financial Transparency and Economics of Growth

During my COO tenure, revenue grew 5× over two years — my direct responsibilities included margin, project economics, resources, and operational management.

  • optimized direct costs and payroll
  • introduced project-level profitability control
  • rebalanced internal resources and contractor share
  • strengthened plan-vs-actual control and decision quality

Client Service

60% → 70% NPS / CSI

Client Service Became More Predictable

Loyalty improved through service quality, transparent communication, and regular feedback.

  • built a regular feedback process
  • improved predictability of deadlines and outcomes
  • made reporting clearer for clients
  • strengthened team expertise

Team and Management System

×3 team

Team Scaling

The team grew without losing manageability through mentoring, role standardization, and a revised motivation system.

  • introduced grades and competency maps
  • launched KPI, 1:1s, and performance reviews
  • clarified roles and ownership zones
  • improved predictability of employee growth and development

Execution

≈90% on-time delivery≈85% utilization

A Controlled Balance Between Deadlines and Workload

Deadlines and workload stopped depending on manual firefighting and started relying on planning and resource control.

  • improved prioritization and deadline control
  • made workload planning more transparent
  • strengthened project control and task allocation
  • introduced algorithms and process automation

Recommendations

What managers and colleagues say about me after working together through company growth and operational change.

Ilya Rusakov, CEO & Founder at impulse.guru

Ilya Rusakov

CEO & Founder

impulse.guru

"Andrei led operations and management reporting. He was responsible for budgeting, improving business processes, resource planning, and coordination with key clients, partners, and department leads."
Alexander Yakushev, Director of Client Service at impulse.guru

Alexander Yakushev

Director of Client Service

impulse.guru

"Andrei was responsible for organizing project execution from launch to release: planning budgets and scope, controlling quality and timelines, allocating workload, and coordinating cross-functional teams across departments."

Original recommendation letters in Russian are available as PDF files.

Download Resume

For quick review and discussion with HR or the hiring manager responsible for the role.

Last updated: May 2026

Get in Touch

If my profile fits your role or business need, the easiest next step is a short contact in Telegram.

You can also reach out by email or connect with me on LinkedIn.

Relevant Roles

Primary Profile

Chief Operating Officer · Head of Operations

Adjacent Roles

Head of Business Operations · Business Unit Director · Deputy Director

I am open to starting with a narrower scope of responsibility if it can expand as results and trust grow.