Andrei Bazlov - COO / Head of Operations / P&L Owner

Andrei Bazlov

Chief Operating Officer / Head of Operations

COO for scaling IT and digital businesses

10+ years in IT and digital. I own P&L, build operating systems, develop teams, and help businesses scale without losing control or execution quality.

I add the most value in roles where revenue, processes, and teams need to be connected into one operating system of execution.

REVENUE
×5
growth over 2 years
MARGIN
44% → 53%
growth over 1 year
TEAM
×3
organizational scale-up
CLIENT SERVICE
60% → 70%
NPS / CSI growth

Where I Am Strongest

My experience overlaps most strongly with roles that require direct ownership of business economics, processes, team management, and execution quality.

Chief Operating Officer


When a business needs one clear owner of the operating system with direct responsibility for execution.

  • P&L and margin management
  • business processes and operating standards
  • client service
  • cross-functional coordination
  • reporting to the owner / founder

Head of Business Operations


When a company needs an operator at the intersection of operating discipline, economics, and execution visibility.

  • financial discipline
  • people and capacity management
  • management cadence
  • plan vs. actual control
  • management reporting

Business Unit / Department Head


When a business unit enters a growth phase and needs a stronger management system.

  • hiring and onboarding
  • employee development and grading
  • KPI, 1:1s, and performance reviews
  • operating standards and management rhythm
  • deadlines and execution quality

About Me

An operator at the intersection of finance, product, and scaling: I connect business goals with processes, unit economics, and teams.

I grew into the COO role inside a digital agency, starting from internet marketing and earlier leadership roles. That path gave me a dual view of the business: from the inside — through marketing, product, and delivery — and from above — through P&L ownership, team leadership, and operating systems. For the last 6 years, I worked directly with the owner, participated in strategy sessions, and reported to the board.

I also work directly with founders and startups as a Fractional COO. I help IT and product teams build an operating system and scale without losing execution quality. I also have SaaS EdTech B2C experience: I built full P&Ls, modeled subscription economics, segmented audiences by JTBD, and set up the processes needed for scale.

Key Achievements

The outcomes that best reflect my management experience and the scope I have owned.

Finance and Economics

×5 revenue 44% → 53% margin

Growth through rebuilding the operating model

I removed blind spots in profitability and connected sales, marketing, and production into one management system.

  • optimized direct costs and payroll
  • introduced project-level profitability control
  • rebalanced internal resources and contractor share
  • strengthened plan vs. actual control and decision quality

Client Service

60% → 70% NPS / CSI

Client service became more predictable

Loyalty improved through service quality, clearer communication, and regular feedback loops.

  • built a regular feedback process
  • improved predictability of deadlines and outcomes
  • made reporting clearer for clients
  • strengthened team expertise

Team and Management System

×3 team

Team scaling without losing control

The team grew without losing manageability through mentoring, role standardization, and a revised motivation system.

  • introduced grades and competency maps
  • launched KPI, 1:1s, and performance reviews
  • clarified roles and ownership zones
  • improved predictability of employee growth and development

Execution

>90% on-time delivery >85% utilization

A controlled balance between deadlines and workload

Deadlines and workload stopped depending on manual firefighting and started relying on planning and resource control.

  • improved prioritization and deadline control
  • made workload planning more transparent
  • strengthened project control and task allocation
  • introduced algorithms and process automation

Recommendations

What managers and colleagues say about me after working together through company growth and operational change.

Ilya Rusakov, CEO & Founder at impulse.guru

CEO & Founder

impulse.guru

"Andrei led operations and management reporting. He was responsible for budgeting, improving business processes, resource planning, and coordination with key clients, partners, and department leads."
Alexander Yakushev, Director of Client Service at impulse.guru

Director of Client Service

impulse.guru

"Andrei was responsible for organizing project execution from launch to release: planning budgets and scope, controlling quality and timelines, allocating workload, and coordinating cross-functional teams across departments."

Original recommendation letters are available as PDF files.

Download Resume

Convenient for quick review, forwarding inside the team, and discussion with HR or the hiring manager.

Last updated: April 2026

Get in Touch

If my profile fits your role, the easiest next step is a short contact in Telegram.

You can also reach out by email or connect with me on LinkedIn.